Veterinary Release
To whom it may concern:

During my absence a representative of Top Dog Pet Sitting & Dog Walking, LLC has been contracted to care for my pet(s).

I give Top Dog Pet Sitting & Dog Walking, LLC my permission to transport my pet(s) to my veterinarian (or to another veterinarian clinic if needed).

Top Dog Pet Sitting & Dog Walking,LLC will make every attempt to contact me as soon as medical care is deemed necessary. However, in the event I cannot be reached immediately, I authorize veterinary treatment for my animal(s) during my absence.

I understand that Top Dog Pet Sitting & Dog Walking, LLC is released from all liability related to transportation, treatment and expense. I will be responsible for any and all charges incurred in the treatment of my pet(s).

If my veterinarian is not available, I agree that another vet in his/her practice may care for my pets. If neither of these veterinarians are available, I give permission for Top Dog Pet sitting & Dog Walking, LLC to take my pet(s) to the nearest animal hospital or emergency clinic.

Top Dog Pet Sitting & Dog Walking, LLC reserves the right to utilize the services of any available veterinary clinic. If time permits, we will always attempt to utilize your primary veterinary clinic.

Key, Scheduling, Cancelation and Payment Policies
Key policy:
Weekly dog walking clients - Please have two working copies of your house key to give to your walkers at the time of the initial meet & greet.
Pet sitting clients –Please have one working key copy at the initial meet & greet, unless two sitters have been assigned to care for your pets, then please provide two copies.
*Please check the keys in the closed and locked door to be sure they work.*
If you do not have the copies to give to us at this time, we would be happy to arrange a key pick up at a later date for a $10 fee or we can make a copy for an additional $10 fee.

Scheduling/canceling services:
We ask clients to schedule reservations through our online scheduling software, Precise Petcare. Reservation requests are approved and confirmed via Precise Petcare within 24 hours.
You will receive an email confirmation for the requested service when it is approved.
*Reservations must be made directly with the office via our online management system Precise Petcare or you may email us at info@tdpetcare.com.
If you do not have internet access, you may also call in your request to (603)553-4243.
**Please do not contact your walker or sitter for any scheduling changes. Reservations, scheduling changes or cancelations cannot be scheduled with sitters or walkers.**

Cancellation policy:
At Top Dog, it is very important to us that we take great care of not only our clients but our valuable employees as well. Our cancellation policy ensures fairness to all involved.
Weekday dog walking service cancellations must be received 48 hours prior to the scheduled service.
Weekend pet care service cancellations must be received 72 hours prior to the scheduled service.
Vacation, overnight and holiday pet sitting service cancellations must be received 7 days prior to service.
A 50% deposit is required at the time of booking to hold your vacation, overnight and holiday pet sitting service. The balance is due the day after the last day of service.
*Clients will be charged for the scheduled service, if the cancellation was received after the cancellation deadline.

Payment:
Payment is due as services are rendered. Regular weekly clients are billed each Friday afternoon for accrued services and payment is due upon receipt. Auto-pay is offered and suggested. Certain services require partial payment or payment in full in advance. Regardless of service, a card is expected to be placed on file with Top Dog. Payment via debit or credit card can be made through Precise Petcare.

Thank You!